FAQ

Frequently Asked Questions

Q: Will units be painted in addition to  being cleaned? 

A: Once the building skeleton and key areas are repaired, we can address individual apartments. Depending on the amount of smoke damage, some units will need to be painted. The restoration team will use a low V.O.C (Volatile Organic Compound) paint, to ensure good air quality for the workers and the tenants who move back in.


Q: What types of cleaning products are being used in the restoration?

A: For restoration, an environmentally friendly plant-based degreaser will be used. For some units, a sealant paint specifically designed to seal in smoke damage might be necessary. In these instances, the restoration team will use a low V.O.C (Volatile Organic Compound) paint to help ensure good air quality for the workers and the tenants who move back in.


Q: Will insurance adjusters be let into the building before restoration begins on units?

A: Insurance adjustors will be let into the building to assess damage before restoration procedures begin in the units.


Q: How is security being handled for the restoration?

A: There are security guards on site at all times, overseeing the perimeter and interior of the building. There are also guards on stand-by to accompany contract workers through the building, relieve each other to go on breaks, etc. 


Q: Can tenants opt out of restoration?

A: All parts of the building must be fully restored before the building can be reoccupied.


Q: Has anything in the units been touched, altered or moved?

A: Floors where there was heavy smoke damage required the team to move air conditioners from windows, and sometimes furniture, in order to allow ventilation of the floors. Otherwise, contents in the unit, including furniture, clothing and possessions, will not be touched.


Q: AM I PAYING RENT DURING THE RESTORATION?

A: You are NOT being charged rent for the time you are not able to live in your apartment. We will credit back to your account your rent at a per diem rate as of August 21 for all of the days you are displaced. Our rental system is configured to calculate these amounts, so as soon as we know the total number of days you are displaced, we will be in touch with you.

  

Q: WHEN CAN I MOVE BACK IN TO 650 PARLIAMENT?

A: Reconstruction has now begun.

  • Damage to the NORTH TOWER is less extensive. Tentatively, those tenants can move back in for THANKSGIVING, as long as restoration work goes according to plan.
  • The SOUTH TOWER sustained more damage. It could be ready as early as 16 weeks from now. 

Q: WILL MY INSURANCE COVER ANY OF MY EXPENSES?

A: Our records show that a number of the tenants of 650 Parliament carry tenant insurance, but we are concerned that those of you who do have not contacted your insurance companies to ask whether you are covered for relocation provisions due to the situation we are presently dealing with. 

WE STRONGLY URGE TENANTS WITH INSURANCE TO CONTACT YOUR INSURER IMMEDIATELY.

In a situation such as this where you require short-term housing, insurance may cover hotel stays and associated costs such as food and replacements for items you have not been able to retrieve from your apartment. 

If you have any questions, contact the Insurance Bureau of Canada at at 1-844-227-5422 or 1-844-2ASKIBC.

  

Q: HOW AM I SUPPOSED TO DO LAUNDRY WHILE DISPLACED?
A.  Sparkle Solutions has donated $10 to top off all active laundry cards associated with each apartment to help with expenses. In addition, the other buildings in Wellesley Parliament Square (240, 260 and 280 Wellesley, and 77 Howard) will be open so you can do your laundry in any of those residences. If you have lost your card, you will receive a new one with $10 loaded onto it. For more information, visit the Wellesley Parliament Square Response Office at the back of 260 Wellesley. Office hours are Monday to Friday 9 a.m. to 7 p.m.; Saturday and Sunday 10 a.m. to 4 p.m. 


Q: HOW AND WHERE CAN I GET MY MAIL?

A: Many tenants have asked about mail delivery. This is under the control of Canada Post.

Your mail is now available for pick-up at 663 Yonge Street, M4Y 2T0, Monday to Friday from 9:30 a.m. to 5:30 p.m.

Canada Post requires valid proof of residence. Details may be found on the Canada Post website at:

https://www.canadapost.ca/tools/pg/manual/PGpolicies-e.asp#1427722


Q: WHAT SHOULD I DO IF ITEMS HAVE BEEN STOLEN FROM MY APARTMENT?

A: It has come to our attention that some tenants say items have been taken from their apartments. Your safety and the protection of your apartment and possessions have been of vital importance throughout this situation. The building has security guards on duty 24/7.


Who has gained entry to the apartments?

The only people who have obtained entry into the apartments are:

  • police and fire department representatives
  • security staff
  • tenants who are accompanied by a security guard at all times

If there are items missing from your apartment…

Report the theft to the police and/or your insurance company.


Q: I PLAN ON MOVING TO A NEW APARTMENT ELSEWHERE. HOW AND WHEN CAN I GET MY FURNITURE AND OTHER BELONGINGS FROM 650 PARLIAMENT?

A: Removing furnishings and belongings can happen once the building is safe again for tenants to enter. Make arrangements with the Property Management Office when you cancel your tenant agreement. 


Q: CAN I ACCESS THE GARAGE TO RETRIEVE MY VEHICLE AND/OR BICYCLE?

A: Yes, you can walk through the “Out” door and drive out the same door to retrieve your vehicles and bikes. Remember, however, that there are no lights in the garage, so it is dark.